Customer Care Executive

Full Time Noida (IN) Posted 60 days ago

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Should have the proper experience as an Insurance Executive.
• Resolving queries related to the insurance domain
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Oral and written communication skills.
• Time-management skills.
• Ability to interact and communicate.
• Should be result and target-oriented.
• Closing skills and the ability to build lasting relationships