Technical Support Representative

Full Time Pasadena, (USA) Posted 60 days ago

Job Description:

The technical support representative is responsible for fielding calls and e-mail requests from customers seeking assistance with our software. Our technical support reps use their software and computer knowledge combined with their knowledge of the insurance/financial services industry to provide timely and accurate solutions.

We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

Responsibilities will include:

• Remaining the sole point of contact for issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to a senior technician or a product manager
• Working to exceed customer’s expectations, creating a positive customer perception of the Ebix organization
• Providing proper documentation of all customer contact

Requirements:

• Strong software analysis, problem isolation & resolution, and customer service skills
• Ability to solve problems quickly and methodically
• Excellent verbal and written communication skills
• Independent self-starter and have the ability to multi-task
• Ability to work in a fast-paced, high call volume environment
• Computer literate with knowledge of the Microsoft suite of products
• Fast learner
• Willingness to travel if necessary

Preferred Experience:

• Technical support or customer service experience
• Life insurance or financial services knowledge

Education Requirements: