Customer Support Specialist

Full Time Johns Creek, (USA) Posted 60 days ago

Job Description:

Ebix Health’s Customer Support group provides end user support for our suite of software solutions. The Customer Support Specialist is a highly visible position responsible for first level support to our customers.

We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

Responsibilities will include:

• Answer, research, and resolve support requests via phone, email and web in a timely and friendly manner
• Provide regular reporting on status of support requests, outstanding issues, activities and achievements
• Troubleshoot customer issues related to installations or general use of software
• Continually work to improve the effectiveness and efficiency of our support services
• Communicate with internal resources on level 2 and 3 support logs

Requirements:

• Previous experience supporting software applications
• Ability to solve problems quickly and methodically
• Excellent verbal and written communication skills
• Independent self-starter with the ability to multi-task
• Ability to work in a fast-paced, high call volume environment
• Computer literate with knowledge of the Microsoft suite of products
• Ability to work 9 AM – 6 PM EST