Reviews, analyzes, and evaluates information provided by a large number of people who interact with the business, such as customers, staff, information technology (IT) professionals and executives
Plays a central role in aligning the needs of business units with the capabilities delivered by information technology, and may serve as a “translator” between those groups
Works to elicit the actual needs of the stakeholders and requestors and to define the project scope and objectives
Ensure change management practices are followed for any modifications to the requirements or objectives
Works to facilitate communication between organizational units
Consults on implementation best practices and provides application/requirements support to existing clients
Knowledge and Skills:
Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
Leads in collection and analysis of prospect and complex business processes and one on one interviews
Partners with Manager to develop and oversee the work product of more junior business analysts in the group and provide training or guidance as required
Review all documents for completeness, identifies exceptions, and missing or problematic business logic and rules
Continuously streamlines data collection and validation processes by instituting process improvements or by leveraging technology
Performs complex analysis, and researches or resolves issues by following prescribed procedures and/or processes
Ensures non-functional requirements meet service level agreements reducing impacts to business effectiveness
Organized, detail oriented, and self-motivated with the ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
Proficient with Microsoft operating system and Microsoft Office products
Working knowledge in SharePoint, proficient with navigation and basic documenting functions
Create business requirements, journey maps and process flows using Visio, Power point and Word documents
Assists Project Management to define project requirements by identifying project milestones, phases, and elements and may participate in forming the project team
Strong communication skills, both written and verbal, as well as strong presentation skills
Strong people, analytical, consultative and documentation skills
Provide SME content documentation for training material
Facilitating organizational change management strategies/plans, approaches and tactics with different business units