The Director, Client Services will be responsible for growing and executing the delivery of services, while providing the highest level of customer satisfaction for our customers. This role is a results-driven position, driving growth in a diverse Professional Services organization, accountable for accelerated deployments, and high quality of implementations. This position takes responsibility for understanding and meeting client requirements; seeks, interprets, and responds to client feedback and contributes to developing standards and feedback methods; manages client expectations; advocates EbixExchange’s policies and positions to the customer; and deals effectively with conflict situations.
The Director will lead a team of Client Support Members and will be responsible for developing and retaining talent. In addition, the Director will closely engage with members of the sales team, leaders in other departments, leaders of business units in other geographies, and with customers, and prospects.
This position is with our EbixExchange division based in Atlanta, GA. No relocation package will be provided.
Key Responsibilities:
Minimum Requirements:
Preferred Requirements
Benefits: