Full Time map Johns Creek, GA (USA) Posted 24 days ago

Qualification: BA or BS or equivalent combination of education, training, and experience preferred

Experience: Experience managing B2B accounts | Experience in the insurance or risk management industry

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Job Description:

As a leader of a Client Services Team, you will offer excellent customer service by drawing on insurance experience to manage insurance verification processes for customers, utilizing sophisticated computer applications, the Internet and personal interaction. Monitor daily workload and manage client project priorities, communicating any changes to operations work groups as needed to get priority tasks accomplished. Provide customer service for incoming and outgoing calls from clients, vendors, agents and brokers. Accurately process client requests, certificates of insurance, and account information while utilizing data entry and phone skills. Apply appropriate leadership skills for your Client Services Team to achieve productivity, mail service levels, and accuracy.

Location:

Johns Creek, GA

Job Responsibilities:

  • Customer Service
  • Account Maintenance
  • Quality Assurance
  • Employee Administration

Job Requirements/Qualifications:

  • Experience managing B2B accounts
  • Excellent communication, analytical, and people skills
  • Communicate effectively with all levels of internal and external customers
  • Ability to conduct routine operations analysis of service delivery and quality
  • Leadership skills, Creative Thinking skills, and Customer Service skills are required
  • Proven insurance knowledge, experience, coursework, & credentials
  • Strong Communication skills, both written and verbal
  • Able to work well under pressure to meet deadlines
  • Must possess strong organizational skills
  • Strong technical skills – MS Word, Excel, Office, PowerPoint
  • BA/BS or equivalent combination of education, training, and experience preferred
  • Experience in the insurance or risk management industry