Job Description:

About the Role We are looking for an experienced QA Lead with strong, hands-on manual testing expertise and deep insurance domain knowledge specifically Policy/Claims Administration, Policy Management and Property & Casualty (P&C) insurance. The ideal candidate can design and execute thorough manual test plans, insurance business workflows & database validation, and lead a QA team, while also managing test strategy and stakeholders. Exposure to test automation (Playwright or Katalon Studio), API testing is a plus. Required Skills and Key Responsibilities Manual Testing & Quality Delivery • 8+ years of QA experience (with 3-4 years in a senior QA role). • Design, document, and execute detailed manual test cases, test plans, and test scenarios covering functional, regression, integration, and UAT testing. • Apply insurance domain knowledge to validate policy lifecycle (new business, renewals, endorsements, cancellations), underwriting/rating, claims, and billing workflows. • Perform exploratory testing to uncover edge cases and usability issues. • Validate API responses and backend behavior manually (Postman or similar). • Perform manual database validation (SQL) to verify data integrity and data flow. • Own end-to-end test coverage across web, mobile, and cross-browser platforms. • Drive root cause analysis of defects with development teams; maintains clear defect logs and traceability. • Familiarity with SDLC/STLC and Agile/Scrum methodologies. Automation (Plus) • Contribute to or guide automation efforts using Playwright or Katalon Studio where applicable. • Support API test automation and CI/CD pipeline integration (Jenkins, Azure DevOps, GitHub Actions). Leadership & Strategy • Lead and mentor a team of QA engineers; own overall test strategy, plans, and QA roadmap. • Collaborate with Product, Development, and Business teams to translate requirements into test scenarios. • Own QA sign-off/release readiness decisions and report quality metrics to leadership. • Manage sprint-level QA planning and resourcing in Agile/Scrum environments. Process & Governance • Establish QA standards, documentation practices, and defect review processes. • Drive continuous improvement in testing efficiency and quality processes. Educational Qualification • Bachelor/ master’s degree in computer science, Information Technology, Engineering, or related field (or equivalent practical experience).