Full Time map Johns Creek (USA) Posted 43 days ago

Qualification: Bachelors degree in technology, business, or a complementary discipline.

Experience: Technical support or customer service experience, Life insurance or financial services knowledge

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Job Description:

The Technical Support Representative is responsible for fielding calls and e-mail requests from customers seeking assistance with our software. Our technical support reps use their software and computer knowledge combined with their knowledge of the insurance/financial services industry to provide timely and accurate solutions.

We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

Responsibilities will include:

  • Remaining the sole point of contact for issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to a senior technician or a product manager
  • Working to exceed customer’s expectations, creating a positive customer perception of the Ebix organization
  • Providing proper documentation of all customer contact

Job Requirements

Requirements:

  • Strong software analysis, problem isolation & resolution, and customer service skills
  • Ability to solve problems quickly and methodically
  • Excellent verbal and written communication skills
  • Independent self-starter and have the ability to multi-task
  • Ability to work in a fast-paced, high call volume environment
  • Computer literate with knowledge of the Microsoft suite of products
  • Fast learner
  • Willingness to travel if necessary

Preferred Experience:

  • Technical support or customer service experience
  • Life insurance or financial services knowledge

Education Requirements:

  • Bachelor’s degree in technology, business, or a complementary discipline.