Full Time map Johns Creek (USA) Posted 11 days ago

Qualification: 4 year college degree required

Experience: Experience in Risk Management and Workers Comp with preferred prior experience/ knowledge of EDI business

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Job Description:

The Business Analyst provides full software platform and business support to Ebix’s Risk Management and Workers Compensation EDI customers. The Business Analyst maintains a high degree of interaction with customers and is the key contact for daily operations personnel at each company. The Business Analyst works with clients at all levels, and is regularly involved in managing and developing effective working client relationships.

Essential Job Functions

  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
  • Learn the details of the Ebix Risk Management and Workers Compensation EDI business to support detailed analysis of client requests
  • Identify client requirements and write clear documentation to support these requests
  • Develop project-specific deliverables to enable successful implementation
  • Coordinate with different teams involved in the project, across countries and time zones to develop the project requirements
  • Trains clients on use of system and other services, may assist with developing training materials
  • Handle multiple clients and relevant projects simultaneously
  • Support clients with their testing of change requests and platform enhancements, including investigating and resolving issues
  • Respond in a timely manner to clients’ questions about their platform via emails and telephone calls
  • Provide regular status reports to major accounts, and to any customer that has open, unresolved issues or questions
  • Perform quality assurance activities on deliverables

Minimum Requirements

  • 4 year college degree required
  • Experience inRisk Management and Workers Comp with preferred prior experience/ knowledge of EDI business
  • Methodical critical thinking, analytical, problem solving, and organization skills
  • Excellent communication, both in person and on the telephone, as well as in written correspondence
  • Appropriate blend of project management knowledge, experience, coursework and credentials
  • Good interpersonal skills, and team leadership with customer-focused, relationship-driven attitude
  • Must have strong aptitudes to learn new technical skills
  • Proficiency in working with Microsoft Office
  • Should be able to take effective minutes of meeting and follow up on action items
  • Ability to travel as required, up to 25% travel may be required

Preferred Requirements

  • Claims and Risk Management Information System experience
  • Workers Compensation EDI experience
  • Basic understanding of Databases and Queries
  • Understanding of software development life cycle